We understand that the security of your personal details and transactions with us is of the utmost importance to you. Book Central Norway’s privacy guidelines include rules governing our handling of any personal information we have gathered from private individuals by way of our business activities. We will never allow a third party to use your personal details for marketing or communication purposes.

Our privacy guidelines are based on current Norwegian consumer and privacy legislation.

When you submit your personal details to us by means of our electronic booking system, you comply to the collection, storage and processing of your personal details by Book Central Norway in such a way as is laid down in these guidelines.

We will not share this information with third parties unless it is necessary to do so in order to complete your reservation and fulfil your travel plans. Such third parties may include travel services suppliers and credit card companies. Our suppliers are not at liberty to use or surrender your personal details without your permission. However, such travel services suppliers may contact you where necessary in order to inform you of delays or other travel related information.

Our collection, storage and processing of personal information includes the following data and methods of collection:

1. “Personally Identifiable Information” (PII)

Personally identifiable information (PII) is information which identifies you as a private individual.

Reservation-related details submitted by you when booking

When you make a reservation or an enquiry with Book Central Norway, we will receive and store personal information from you, including
• Name, address, telephone number and email address
• Information necessary to completing the reservation, including the names of any travelling companions and special requests
• Payment details such as credit card number, type of card, card holder’s name and expiry date.

We use this information to complete your reservation (which also includes the use of your data for confirmations, invoices, accounts, audits, ticketing, verification of credit card or other payment card), to deal with enquiries made to customer services, to provide you with access to restricted parts of our web site and to contact you by email in connection with travel-related information and information about how you can upgrade our services.

2. “Non-Personally Identifiable Information” (or “Non-PII”)

Non-personally identifiable information is stored information, or any other information, that does not reveal your identity.

The Collection and Aggregation of Statistics

Book Central Norway uses common internet technologies to collect further information about users. Book Central Norway and partners employ ”cookies”, for instance, in order to find out how users arrive at Book Central Norway’s web site and to track general usage patterns among the users of our web site. ”Cookies” are small information packets transferred by a web site and saved by a browser on your computer’s hard disk. Most browsers accept cookies automatically, but you may also choose not to accept them by altering your computer’s settings so that cookies are either rejected or require your authorization. However, doing so may limit the number of functions available to you on Book Central Norway’s sales channels.

No identifying information is collected by our “Web Analytics Software”. This software only records visitors’ IP addresses. The information collected is used for analytical purposes in order to improve functionality, content and general appearance.

Book Central Norway also gathers technical information from your computer each time you open a new page during your visit to Book Central Norway’s sales channels. This information is collected from your computer’s browser in order to improve your experience of our web site, and may include IP address, operating system, web browser (e.g. Microsoft Internet Explorer), monitor resolution and referring web page.

In cases where ”Non PII” is combined with ”PII” (e.g. your name combined with your geographical location), we will treat the information collected as PII.

Data Security

When you submit personal information to us using our booking system, we will take all reasonable precautions to protect this information by using secure software which encrypts the data you submit.

Book Central Norway is under obligation to provide for the security of your personal information. We employ a range of security technologies and procedures designed to protect your personal information from unauthorized access, use or distribution. The personal information you submit to us, for instance, is stored on servers with limited access which are located in monitored facilities. When we transfer sensitive information on the Internet, we protect it with the help of advanced encryption technology such as “Secure Socket Layer” (SSL) protocols.

Safeguarding Children

Book Central Norway does not intentionally collect information from children.

Enforcement of this Privacy Declaration

We will handle all information received from you with the strictest confidentiality. Book Central Norway will not sell or distribute our customer lists to any third party. We will not reveal, sell, distribute, hire out, license, share or forward information or personal information to any third party other than those holding contracts to supply services to Book Central Norway, unless we have been given your express consent to do so, with the exception of the circumstances mentioned in the following paragraph.

Book Central Norway may use the information we collect about you when we have reason to believe that this is necessary in order to identify, contact, or take legal action against persons or businesses which may harm you, us or others. We may also reveal your information in cases where we believe we are required to do so by law.

We require all our customers to consent to and comply with our privacy guidelines as part of our mutual relationship. This policy also applies to users of our web site who are not Book Central Norway customers. Book Central Norway is a booking service operating from Norway and is subject to Norwegian law. You consent to any legal disputes being dealt with at a court of law in Trondheim in accordance with Norwegian law.

Please note that we cannot accept responsibility for privacy or security on any other web sites where you are given access to our web site or booking solutions.

Changes to this declaration

Book Central Norway reserves the right to alter or update its personal privacy policy, and any such revisions are valid from their time of publication. Changes to personal privacy guidelines will apply to the information we collect from the date we publish the revised personal privacy guidelines, as well as to existing information stored by us.